Returns Policy

  1. Returns and Exchanges: If you are not satisfied with your purchase, you may return or exchange it within [number] days of receipt. Items must be unused and in their original packaging to be eligible for a refund or exchange.

  2. Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item and process your refund or exchange.

  3. Shipping Costs: Shipping costs for returns or exchanges are the responsibility of the customer unless the item is defective or damaged upon receipt.

  4. Refund Timeline: Refunds will be issued to the original form of payment within [number] business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card statement.

  5. Exceptions: Certain items, such as e-liquids, are non-returnable due to health and safety reasons. Please contact us if you have any questions about our returns policy or if you received a defective or damaged item.